We build lasting partnerships and quality relationships with our various audiences, using specific communication channels to facilitate the most significant possible alignment with mutual needs and expectations.
| Stakeholders | Interfaces | Communication Channels |
| Shareholders and investors | Investor Relations Department. | Corporate website, e-mail, annual reports, corporate magazine, financial releases, meetings, conferences, roadshows, Jerónimo Martins IR app, Investor’s Day and shareholders’ meetings. |
| Analysts | Investor Relations Department, Communications and Corporate Responsibility Department. | Corporate website, e-mail, annual reports, corporate magazine, financial releases, meetings, conferences, Jerónimo Martins IR app, and Investor’s Day. |
| Official bodies, supervising entities and local authorities | Investor Relations Department, Tax Departments, Legal Departments, Communications and Corporate Responsibility Department. | Corporate website, e-mail and post, corporate magazine and meetings. |
| Suppliers and business partners | Commercial, Marketing, Quality and Private Brand Development, Food Safety, Environment, Regional Operations, Technical, Expansion, and IT Departments and the Ethics Committee. | JM Direct Portal, follow-up visits, quality and food safety audits, social and environmental audits, business meetings, direct contacts and corporate magazine. |
| Employees | Human Resources Departments, Training School, Ethics Committee and Employee Assistance Services. | Human Resources Departments, Training School, Ethics Committee and Employee Assistance Services. |
| Customers and Consumers | Customer Services, Customer Ombudsman and Ethics Committee. | Help lines, e-mail, corporate website and post. |
| Local Communities | Communications and Corporate Responsibility Department, stores and distribution centres. | Follow-up visits, meetings, protocols and partnerships/patronage and social impact surveys. |
| Journalists | Communications and Corporate Responsibility Department. | Corporate website, press releases, press conferences, meetings, annual reports and corporate magazine. |
| Non-governmental organisations and associations | Communications and Corporate Responsibility Department. | Corporate website, e-mail, follow-up visits, meetings, partnerships/patronage and corporate magazine. |
We have two independent bodies to ensure compliance, disclosure and reinforcement of our Corporate Responsibility Principles: the Committee on Corporate Governance and Corporate Responsibility and the Ethics Committee. The Committee on Corporate Governance and Corporate Responsibility works closely with the Board of Directors. The Ethics Committee monitors the disclosure of and compliance with the Code of Conduct across all our Companies. There is also the Jerónimo Martins Customer Ombudsman, the highest body representing and defending our customers and consumers’ rights.